Return & Exchange Info

90-Day Refund Policy:

With our 90-day money back guarantee, you can shop with complete confidence. If you are not 100% satisfied with your purchase, you can simply return it to us within 90 days. No questions asked! It's easy and you do not have to call us beforehand to get a return approval.

If you would like a refund, your purchase price will be refunded, excluding shipping & handling. You can of course also make an exchange to other products or other sizes.

Return/Exchange Instructions:

Returns are easy with us! You may return any item in its original condition and preferably in its original packaging, within 90 days from purchase, for a refund of the purchase price (excluding shipping & handling). To return the item, please fill out the return form included in your package. If you are unable to find this form, simply package the item, include your name, address and reason for return/exchange on a note, and ship the package to us at:

Primo Comfort
Attn: Returns
PO Box 700
Sarasota FL, 34230-0700

Make sure to inform us whether you would like to receive a replacement or a refund. If you would like an exchange, please include a note detailing what different size or color that you would like. It's the customer's responsibility to pay for the shipment back to us. Please, do not send packages C.O.D. as we cannot accept them. Refunds will be sent by check or credited back to the credit card used when the order was placed. Normal handling time for returns is 2-3 weeks.